How Secret Recording Uncovered a £28 Million Timeshare Scheme

It has been described as a major frauds of its nature in the UK.

In all 14 defendants have been sentenced for their part in a £28m scheme to cheat more than 3,500 timeshare holders.

The targets were keen to exit decades-old timeshare contracts and sought out assistance.

A large number were from 60 and 80. Over 500 of them surrendered more than £10,000, and one individual transferred over £80,000.

Those victimized were exposed to high-pressure sales meetings continuing for six hours. They were financially worse off, holding valueless fake "points" and continued to be trapped in costly timeshare contracts they could no longer use.

The Firm Central to the Fraud

The business at the centre of the scam was Sell My Timeshare (SMT). They took clients' cash to finance the proprietors' opulent standard of living of prestigious schooling, high-end properties and personal aircraft.

The individual at the top of the company, the main defendant, was handed a seven and a half year jail time in January for fraudulent conspiracy.

On Friday, his wife one of the co-defendants was part of the concluding cases to learn their fate.

She was handed a 24-month deferred imprisonment at the London court after pleading guilty to money laundering.

The outcome represents a long time coming and marks a significant success for the individuals who testified, the law enforcement and the Crown.

How the Inquiry Began

The first knowledge of the company was in the summer of 2016. The role involved in the reporting team of a media outlet, making documentary shows.

A friend noted that his parent had taken over the use of a holiday property in the Spanish coast and, after years of holidays, had started seeking to get out of the agreement.

It is important to recall how common timeshares had grown with British holidaymakers in the 1980s and 1990s.

Vacation properties enabled people to access the identical property every year, or swap their vacation periods with other owners who had apartments in other resorts. About 600,000 sun-lovers seized that opportunity.

The early surge was paired with a many stories about rip-off merchants fraudulently marketing investments. They became a staple on public interest TV programmes.

The typical vacation property deal bound owners for decades.

By 2016, those owners who had enjoyed their regular accommodation in the sunshine for a long time were ageing, and many were looking to wave goodbye to their vacation investments.

Several had declining mobility and were unable to visit their apartments. Others just thought they'd got all they wanted from them. And a portion had died, in many cases passing on their loved ones to inherit the agreements - including their annual payments and service charges.

The Investigation Progresses

This was the situation the family member had found herself. She browsed the internet for options and discovered the organization, a enterprise whose website promised to terminate her deal.

But, having submitted funds and scheduled a consultation with them, her relatives smelled a rat.

Further research revealed many victims reporting they had submitted funds and received no benefit from the service. In fact, they had suffered financially. A lot of it.

The reporting group commenced probing what was going on. It was rapidly apparent that there were some shady characters active in the vacation property industry.

A legal professional had many grievance cases aiming to litigate against the company.

Reporters contacted individuals who had used the firm and they collectively described identical situations. They thought the business would buy their property away from them but when they participated in a session (for which they made an advance payment) they were advised there was no re-sale value.

Rather, they were persuaded - in fact coerced - to commit further cash acquiring "the company's points system", linked to the organization's holding firm, the parent organization.

What exactly these were was rather ambiguous. They appeared to be a form of credit, providing reduced-price holidays and amenities and consumer discounts.

And they were apparently "transferable with other owners, some time down the line.

Investing money at the time would produce an long-term benefit that would pay for the company's charges and leave the investor with a gain, freed at last from their burdensome contract.

Too good to be true? Indeed, it was.

A 'Bait-and-Switch Scam'

Based on these descriptions were correct, this was a large-scale fraud.

It's what is called a "bait-and-switch."

Someone - here the organization - "baits" the consumer by advertising a specific service only to then say that's not available, pushing the customer in the direction of an alternative, lesser offering.

This is against the law. Armed with all the evidence we had assembled, we argued to covertly record one of the organization's sessions.

Such an operation demands time, effort, and compelling reasons for why this is the only way to obtain the information necessary to demonstrate illegal activity.

Once authorized, our small team arranged a consultation with one of the company's representatives in the location.

Acting as a potential client hoping to assist his parent released from her timeshare contract|holiday ownership agreement

Sandra Lowe
Sandra Lowe

An environmental scientist and avid hiker who shares practical guides on eco-friendly living and wilderness exploration.